Your peace of mind is just a phone call away 844-SEA-STAR
What differentiates Sea Star Realty?
Pioneers of Modern Management
By being a small company, we offer a personal touch but spare no expense in resources that outpace our much larger competitors. All of our large competition tout managing several hundred properties as an advantage, but at Sea Star Realty, we focus on quality, not quantity. Nor are we the local complacent option that has been here for 50 years, practicing old-fashioned systems. These hopeless options inspired the creation of Sea Star Realty and we have raised the bar in the area! We are not the oldest option in the area, but we have been pioneers in bringing fresh new standards to the area for the benefit of our homeowners and guests alike. Although others have watched, learned, and are now imitating, we were the first to introduce and implement:
- Keyless Technology
- Digital Contracts
- 3-D Virtual Tours
- Guest App
- Live Chat
- Custom House Name Signs at every house
- The highest level of Damage Protection with every reservation (non-optional)
- Quality Linens with all rentals (non-optional)
- Concierge Services - including free branded beach gear, grocery delivery, bellhop service
- Booking Capability for Nightly Off-Season Reservations on our website
- Minimum of 10% Deposit on All Reservations - no courtesy holds
Sea Star Service
We offer homeowners a wide range of services to help make the most out of their investment property. We have a knowledgeable, in-house staff dedicated to guest service, property management, housekeeping, maintenance, marketing, reservations, accounting, and more. We’re here to help with all aspects of your rental property. At the same time, we take pride in not excessively charging homeowners for services that should be covered by the management fee, and at Sea Star Realty they are! Unlike our competitors, we handle nearly all of our many services in-house to ensure the highest quality and best oversight, which is the most cost-efficient for our homeowners. Here's the full service you get with Sea Star Realty:
- Affordable management fee
- Departure cleaning fees and linens are paid by the guest, not the homeowner
- No nickel and diming for minor maintenance issues – our homeowners are never charged for standard light bulbs, remote/smoke detector batteries, air filters, or credit card fees
- No opt-in maintenance contracts are required
- Discounted Bulk Rates for cable tv, Wi-Fi, pest control, and curbside garbage collection
- No charge for off-season home inspections, inventory, winterization, or basic storm prep
- For times when an outside vendor is needed, invoicing never includes a mark-up
- Free owner portal for insight into bookings, monthly statements, work orders, and more
- Homeowners are never expected to pay for any type of marketing of their property
- Annual preparation of your home for the rental season, including free inventory report
- Pet fees, which are mandatory for our pet-friendly homes, are always paid 100% to the homeowner
- Routine property checks, even when your home is vacant, to catch issues early
- Experienced staff inspectors personally check your home after every guest departure and cleaning service.
- We enforce a strict set of housekeeping guidelines with the highest expectations
- Damage Protection ($10k contents, $100k liability) that eliminates the homeowners’ exposure and from having to pay for guest damages
- Strict Rental Rules that are enforced for both our homeowners’ and guests’ protection
- The same cleaning crew will be assigned to your home every week, who will know the specific details and setup of your property
- In-House Commercial Grade Linen and Laundry Facility
- We keep a new stock of pillows, mattress pads, and bed bug mattress covers for times when replacement is necessary
- Maintenance, including 24-hour emergency on-call service
- In-house pool, hot tub, and landscape maintenance; we are the only property manager in the area to provide these services in-house which enables the best oversight and is the most cost-efficient for our homeowners
- SC Certified Pool Operators on staff
- Fleet of service and maintenance vehicles that are equipped with all the tools and supplies needed for whole home care
- Severe weather procedures to protect your home at no charge
- If freezing temperatures are expected, we take measures to protect against costly frozen pipes
- If a tropical storm is forecasted, we secure all loose items outside your home and inspect post-storm at no charge
- If more involved measures are needed to prepare for or clean up after a severe storm, we can assist with that too at a reasonable, no mark-up cost for materials and labor
- Keyless Entry System
- Affordable convenience of keyless entry locks and the security of a digital footprint showing all entries into your home
- Our track record is higher occupancy and rental income than the competition
- We have proof in the numbers and client references that are eager to verify our abilities
- Streamlined, easy-to-understand statement - no surprise charges
- Detailed accounting of rental revenue that is tracked with leading property management software
- Statements are provided no later than the 5th of each month, along with payment of rental income
- Tax filing for homeowners to meet South Carolina’s requirements for state, local, and accommodations taxes on short-term rentals. As part of our monthly accounting, we collect and pay those taxes for our homeowners
- We are compliant with all applicable state and local laws that apply to real estate, property management, and rentals to protect our homeowners’ investment
- Concierge services available for our guests and homeowners
- Personalized service and direct access to the local owners of Sea Star Realty – you will have our personal cell numbers and we can be reached any time
- We hold the highest regard for our clients and their homes, equally; all of our properties and their owners receive equal treatment, from advertising & signage to complimentary linens & departure maid service
Marketing
Vacation rentals are currently the fastest growing segment of tourism and competition has never been fiercer, so there’s no time for complacency. Sea Star Realty implements proven marketing strategies that are analyzed and designed by a leading firm that specializes in the vacation rental industry resulting in increased bookings and net revenue for our homeowners. Although working with a professional marketing firm requires a substantial investment, the level of expertise and proven results are second to none, as is our commitment to homeowners. Using both local and worldwide industry experts, we get maximum, unmatched exposure for your home by being present anywhere a traveler would look. We are constantly working and investing to build our brand, which widens our audience, all of which benefit our homeowners. NEVER are our homeowners asked or expected to pay extra for any marketing of their property.
- User-Friendly Website with 24/7 Secure Online Booking
- This website can be accessed effectively regardless of the users device - mobile phone, tablet, or desktop computer
- Professional Photography of every home, including drone images
- 3-D Virtual Tour created for every home and featured on our website for guests to get a true feel of the property, its floor plan, and unique features. Proven to drive more bookings!
- Search Engine Optimization (SEO) with dedicated budget that is monitored and adjusted with travel trends
- Pay-Per-Click Advertising (PPC) campaigns
- Dedicated Budget for Google Ads & Bing Ads (AdWords)
- Online Travel Agency Listings (OTA) that reach Millions
- We use a multi-channel approach that allows us to reach more renters and better keep our units booked
- Homeowners never have to opt-in or pay extra fees for this exposure
- Premier Partner status with VRBO positions our listings at the forefront of their site
- In addition to VRBO, your home will be marketed on other popular vacation rental sites like AirBnb, Google Travel, and Visit Myrtle Beach
- Monthly eblast campaigns to Sea Star Realty's evergrowing email list that include loyal repeat renters
- Social Media Marketing - Facebook, Instagram & Pinterest
- Large database of potential guests that include website visitors, past renters, and social media followers
- Attractive Custom Yard Sign featuring the house name
- Print Brochures
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